FAQ

When will my order arrive?

Please read our shipping/returns policy.

Can I return my order?

Please read our shipping/returns policy.

What type of payment methods do you accept?

Visa, MasterCard, American Express, Discover, and PayPal.

Why did my purchase show up as Vinyl Connect on my card?

Any order that you place on BoundlessNY.com with your card will show up on your account as a charge from: Vinyl Connect, INC. Vinyl Connect is Boundless NY. Breathe Easy.

What happens after I place my order?

  • The confirmation page you are directed to shows your receipt.
  • We email you a copy of the receipt to the email address you gave us during checkout. Check your inbox for an email from: orders@boundlessny.com. This email includes a link back to the shopping cart, so you can always see the status of your order.
  • Your order is sent to our Shipping Department for processing. This normally takes 1 business day.
  • During processing we verify your credit/debit card payment and pack your items. If all the info you provided us is correct, your order leaves our store in Brooklyn, NY.
  • Check your email. UPS sends out a tracking number to the email address you gave us in the checkout process. This way you can keep tabs on your purchase after it leaves here.
  • International Orders are shipped USPS. Global Express is the only option that provides a tracking number. We will email it to you as soon as we send it off.
  • You receive your order and tell all your friends you got it on BoundlessNY.com.

Can I change my order?

If you need to change your order contact: Teddy King at orders@boundlessny.com. Your order number, last name, and specific changes that you want to be made. Please make sure the subject line reads 'Change Order'

Do you have everything I am ordering in stock?

In general - yes. When we are sold out of an item, we immediately sell out the item on the page. In some cases of high order volume, an item may sellout before we have time to update the page. We will refund your card for any items not available.

What happens if my card is declined?

If your card is declined the page should immediately tell you. If you feel that this is an error and you actually have money on the card, please call us at 718-821-9690.

Why is my exact billing address and phone number necessary?

This helps us to protect you from credit card fraud. Before any order is shipped out we match your exact billing address and phone number to the one that your credit card company keeps on file. If this information does not match then you get a call from us. We just need to know it’s you, the cardholder, who has placed the order, and not a fake with your credit card info.

Where is the Boundless NY store in Brooklyn, New York?

We are located at:

143 ROEBLING STREET 1B
BROOKLYN NEW YORK 11211
PHONE. 718.821.9690
FAX. 718.821.7881

Take the J, M, Z to Marcy Ave
The L to Bedford Ave
The G train Lorimer Metropolitan Stop.

If you need further directions, please use Hopstop.

How do I go about getting Boundless NY to carry and/or review my product?

Please send all unsolicited material to be reviewed to: Boundless NY 143 Roebling Street 1B Brooklyn, NY 11211 Or email info@boundlessny.com Include a brief description of what you are submitting along with your contact information on the product. Please remember that we receive massive amounts of material and that it takes time to review it all and we cannot return every item that we receive. Boundless NY is very selective with its product and if we are interested then you will be contacted.

How can my company advertise on BoundlessNY.com?

For rates and info regarding advertising, email your request to: nick@boundlessny.com For all Marketing and Advertising inquiries contact: nick@boundlessny.com Other Questions? For all order inquiries please contact: teddyking@boundlessny.com